Terms of Service | Hoodie Lab

TERMS & CONDITIONS

GENERAL

Welcome to Hoodie Lab and our website, hoodielab.com. These terms and conditions ( “Terms”) apply when you as a consumer ( “You”), place an order through hoodielab.com and associated pages (the “Website”). The terms are an agreement between you and Hoodie.

The conditions are only applicable for you as a consumer when an order is placed through the website. We ask that you carefully read the Terms before further use of the website.
By making purchases from, and by using the site, you agree to the following terms and conditions.

To order on the website, you must be 18 years or older. Hoodie Lab accepts, under Swedish law, to not accept credit card payment from people under the age of 18 years. We reserve the right in individual cases to deny or change your order (for example, if you have given false personal information and / or has any record for non-payment of debt).

The website, and all the content on it are owned by Hoodie Lab or its licensors. The information is protected by including intellectual property and market laws. This means that trademarks, trade names, product names, images, graphics, design, layout and information about products, services and other content may not be copied or used without written approval from hoodie lab.

DISCLAIMERS

Hoodie Lab have no liability in case of errors in images, product description or technical specifications, incorrect prices and price adjustments (such as changes in prices from suppliers or currency fluctuations), or inaccurate information regarding whether an item is in stock. Hoodie Lab have the right to correct any such errors and to change or update information at any time. If an incorrect price has been entered for an item that you have ordered, we will notify you of this and await your approval of the corrected price before continuing with the order. All pictures on the website must be exclusively seen as illustrations. Such illustrations cannot be guaranteed to reproduce the goods you receive, or the product’s exact appearance, features or origin.

While we strive to use only the highest-quality photography to represent our products in the most accurate and realistic way in terms of color rendition, we cannot guarantee that the products you receive will look exactly like what you see on your computer screen due to the fact that different device screens reproduce colors with vast variations and amount of detail.

PERSONAL INFORMATION

When shopping on our website we will store some of your personal information in order to carry out your purchase. You have the right to request access to your data, and if any information is incorrect, you can get it changed or removed. We may also use cookies, for example, to enhance your experience of this site. You can read more about how we use personal information and cookies in our privacy policy.

PRICES, FEES AND PAYMENT

Payment is taken at the time of purchase. We use Klarna Bank AB to process all payments and accept most major payment methods, including but not limited to Klarna, Visa, MasterCard, American Express, Visa, IDEAL, Cartebancaire, PayPal, etc. For a full list of options please refer to: https://hoodielab.com/klarna/

We do not store any debit/credit card information. Payment Card information is sent directly to Klarna Bank AB via a secure connection (SSL).

Following currencies are used for transactions on our website: EUR, SEK, GBP, USD, NOK. Which of the five currencies your shopping cart will be displayed in depends on your geographic location and is determined automatically. The customer cannot choose the currency and shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment.

All prices on our website are incl. VAT for all EU customers (and customers in Norway and United Kingdom). For all non-EU customers, all prices are excluding VAT.

None of the occasional promotional codes may be combined with each other or with the quantity discount. Hoodie Lab does not apply discounts retroactively. Should the customer fail to apply a promotional code, they can contact customer support within 2 days of submitting the order and expect store credit for future use equal to the amount of the discount.

Promotional codes may not be applied to an order paid for with a gift card.

DELIVERY AND CANCELLATION

All Hoodie Lab products are made to order. This means that we start producing once you have placed your order, creating a zero-overproduction process.

Our products vary in complexity, hence they may have different production times. You can see the current estimated production time for all our products during the ordering process before you check out. Please note that this does not include the shipping time which varies depending on the shipping provider and typically lies between 1 and 4 days.

Unforeseen acts of nature beyond our control, force majeure or problems of the delivering company may cause a delay, for which Hoodie Lab may not be held responsible. While we aim at completing the absolute majority of orders within the timeframe below, the provided timeline is only an estimate for your reference and cannot be guaranteed.

RETURNS

Returns should be sent to the following address:
Hoodie Lab
Gyllenstiernsgatan 6
11526. Stockholm
Sweden
+46 8 525 001 56
[email protected]

We follow the guidelines set by the Swedish Consumer Agency (Konsumentverket) regarding complaints and the right of complaint. This means you have the right to file a complaint about a product within three (3) years of receiving it, provided the product was faulty at the time of delivery. For more information, please refer to Konsumentverket’s website: https://www.konsumentverket.se/konsumentratt-process/reklamera-vara.

We reserve the right to request payment for goods from the time they are shipped from us to you. If you pay by credit or debit card, we may reserve the purchase amount at the time of order. Your card will be charged on the same day the goods are shipped. If you choose to pay by invoice, the invoice will be issued on the day of shipment. The payment period for invoices is at least 14 days from the date you receive your order. Please note that customers under the age of 18 are not eligible to pay by invoice.

Each customer shopping with Hoodie Lab is covered by the Free Remake Guarantee. The guarantee is offered once per each product type (t-shirt, Hoodie, sweatshirt, etc.) and can be only used once in the same product category. Should the garment’s print not meet the customer’s expectations, we shall adjust the print and issue a replacement free of charge. Any potential subsequent replacements of the same product type are at the sole discretion of the company.

In order to be eligible for a replacement, the customer shall contact our customer support within 60 days of receiving the garment and follow the instructions listed in the help center. The customer may be asked to share photos and measure the received garment and share that information with our support team.

In case a garment has been produced with a fabrication defect or with large deviations (more than 1.5cm per measurement), we will, by agreement with the customer, replace the garment. The customer will be asked to measure the received garment and send photos of it showing the defect/deviations. The customer shall reach out to the customer support team within 2 months of receiving their order.

Replacements and complains can be directed to [email protected], through the customer profile on the website or:

Hoodie Lab
Gyllenstiernsgatan 6
11526. Stockholm
Sweden
+46 8 525 001 56
[email protected]

USER-GENERATED CONTENT

Our website may include user-generated content such as user designs and social media. Hoodie Lab takes no legal responsibility for such materials. In case you suspect a copyright infringement, or infringement of any other right, or for any other reason feel offended by the content published on the website, please contact our customer service.

By submitting your designs (the “Design”) to hoodielab.com you express your intention to use the services offered by Hoodie Lab and Kouli BRANDS AB (Parent Company), its affiliates and parents (collectively “Hoodie Lab”), which include the marketing and advertising of your Design, and the manufacturing, distribution, and sale of your Design on physical products, and you agree to the following terms and conditions (the “Design Submission Terms and Conditions”):

– You own and will maintain ownership of the Design. Hoodie Lab does not and will not own the Design because of your submission of the Designs.

– If Hoodie Lab is able to facilitate the sale of products featuring the Design via hoodielab.com website, Hoodie Lab will pay you an amount that is 20% of its “net receipts.” “Net Receipts” are the revenue from the sale of the Design minus all taxes, shipping, returns and allowances (including cash or credit refunds made to customers, rebates, and other allowances off the actual sale price).

– By submitting the Design, you hereby grant Hoodie Lab a worldwide, irrevocable, non-exclusive, right and license to use, upload, modify, reproduce, copy, exhibit, create derivative works of, distribute, sell, advertise, and display the Design, in any manner now known or hereafter devised.

– You shall be solely responsible, in the context of your use of the Hoodie Lab Services, for ensuring that your Content does not infringe any statutory regulations or third-party rights. We are technically unable to and will not check your Content prior to its publication on Hoodie Lab.

– By submitting Content to Hoodie Lab you represent and warrant that you own all IP rights of the Content which are necessary for its use in conjunction with the Hoodie Lab Services and that the Content does not qualify as “Inappropriate Content”.

– Inappropriate Content is content that

infringes the IP rights of any other person or entity (e.g. copyrights, ancillary copyrights, patents, trademarks, company symbols, work titles or designs);
defames or vilifies any person, people, races, religion or religious groups;
contains malicious code, including but not limited to viruses, trojan horses, worms, time bombs, cancelbots, or any other computer programming routines that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, data, or personal information;
infringes data protection law or rights of privacy or publicity;
is misleading and deceptive or offers or disseminates fraudulent goods, services, schemes, or promotions; and/or
is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.

– Please help us by immediately reporting any Inappropriate or potentially Inappropriate Content (including Heinous Contents) that you may discover on our Marketplace. If you believe that the Work infringes your IP rights or any of your other rights or is otherwise inappropriate, you may formally submit a complaint. The procedure of such complaint is described in our IP Infringing Contents and Inappropriate Contents Policy.

– You also grant Hoodie Lab a worldwide, irrevocable, non-exclusive, right and license to use, portray, display and publish your name, appearance, voice, likeness, photographic image, and biographical information, in any and all media now known or hereafter devised.

– You also understand that Hoodie Lab is acting as an independent contractor for you, and will market and advertise the Design to the public, and obtain orders from customers for the purchase of products featuring the Design. Hoodie Lab will, and will arrange for third parties to fulfil customer orders by facilitating payment for the manufacture, distribution, and delivery of products featuring the Design.

– You may need to request a revocation of the licenses you granted to Hoodie Lab. On such an occasion you can make this request by emailing [email protected]. Your e-mail must have “Request for Revocation” in the subject line, include the title of the Design, and explain the basis for the request. Hoodie Lab will preserve the right to sell through any items bearing the Design, and advertise and promote the same, until all inventory is exhausted.

– All payments for Hoodielab.com sales will be made to the registered PayPal account on a monthly basis within 7 days after the end of each month.

OWNERSHIP

All products remain Hoodie Lab property until full payment has been received.
All attempts at fraud will be reported to the police. Hoodie Lab reserves the right to cancel a purchase if fraud is suspected.

FORCE MAJEURE

In case of war, warlike events, civil war, revolution, rebellion, government action, strike, lockout, blockade, natural disaster or similar event, technical problems, failure of electrical / telecommunications / data communications or other communications, as well as defects or delays in services from subcontractors due to circumstances stated herein. Hoodie Lab will be able to apply themselves to force majeure. These circumstances shall constitute grounds for freedom from liability and other sanctions. If this occurs, we will try to inform you.

GOVERNING LAW AND JURISDICTION

Swedish law applies to these Terms and your use of this website. To the extent the law allows, Swedish courts have exclusive jurisdiction regarding disputes arising out of these Terms or your use of the website, with the exception of cases where Hoodie Lab voluntarily choose to take legal action against a customer / user where it has residence.

CHANGES TO THE TERMS

Hoodie Lab reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you have accepted the Terms (in conjunction with any new purchase or visits to the website), or 30 days after we have informed you about the changes. Hoodie Lab recommend that you keep yourself updated on the website regularly to be aware of any changes to the Terms.

INVALIDITY

If the competent court, authority or arbitral tribunal finds that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions to be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidance and advice.