You can see the status of your order and the estimated time for order completion here: Order Status.

Backordered items are Made-to-Order and have a “crafting period” which can take between 7-14 business days before they are shipped. Ready to Ship items are usually shipped within 24 hours.

Total delivery time is crafting period + shipping time.

All orders are processed Monday–Friday, excluding holidays. Once you place your order, we ensure the quality of your gear is top notch and we pack your order to be shipped from our warehouse in Stockholm. Once shipped, you will receive an email with your tracking information. We ship orders as they become ready, so orders may arrive in multiple shipments.

Please use our cancellation request form to submit a cancellation.

Please note, once an order is in the crafting stage, we cannot guarantee that we will be able to cancel it.

Always place your order at least 4 weeks before your scheduled event (for made-to-order items). Once you place your order, please email us at [email protected] with the festival/event and your order number in the subject line. Please also include the date you need the order to arrive by in the body of the email.

We want to do all we can to get you your items before your event so you can make sure everything fits and is ready to go!

To remove or modify items in your order, please use our cancel/modify form.

If you would like to add items to your order, please contact our support via chat or email at [email protected] and our team will help you add the new items.

Sometimes larger orders are shipped in multiple shipments (at no extra charge). We’ll send you an email confirming each additional shipment. You can check the status of your order on the Order Status page.

Do you have a shop and want to sell your own designs with your logo and labels? Or maybe you need gifts for 100 of your closest friends? You deserve a larger-than-life shopping experience with the Hoodie Lab Bulk Order Program.

What is the Bulk Order Program? It’s designed to help customers placing large orders through Hoodie Lab. Benefits include:

• A special sample coupon to check out the product and print quality
• A one-time-use Bulk Order coupon for up to 55%* off
• Free shipping for qualifying orders
• Depending on your ordering frequency, you may qualify for even more

*Coupon percentages may vary depending on your desired products.

How do I apply? Eligibility is based on estimated purchase cost, not the number of items. Start the process with our Bulk Order form. Once you submit your request, our team will decide if the program is the right fit.

1. Program details & discounts — your intro message covers the Bulk Order process, our modified returns policy, shipping considerations, and how volume discounts work.
2. Sample order — because Bulk Orders have a limited returns policy, we ask eligible customers to first place a small sample order.
3. Bulk order — once you’re happy with your sample, we’ll guide you on placing the full order.

Can you give me a cost estimate? Because prices vary by product type and the markup artists set, we can’t provide estimates. The best way to calculate your cost (pre-tax/shipping/discounts) is to add items to your cart and change the quantity at checkout.

New rules came into force on 1 January 2021 regarding taxes and import duties to and from the UK. Packages with an order value below £135 are still free from handling fees. However, orders valued at £135 or higher may be subject to customs duties and handling fees.

All orders are processed Monday–Friday, excluding holidays, and shipped directly from our warehouse in Stockholm. Once your order is ready, we check quality and pack it for shipping. Once shipped, you’ll receive an email with your shipping information.

Total delivery time: 7-14 business days (crafting period) + shipping time. Shipping is based on weight, the shipping method selected, and your address.

To see shipping cost for your order, add items to your cart and proceed to checkout. After entering your address, you’ll see the cost under each shipping option and the total (items + shipping + tax). Additional taxes and customs duties may apply for delivery to non-EU countries.

Check your order status here.

Due to international shipping restrictions, our products are not available for the following countries:

• Iran
• Cuba
• Sudan
• North Korea
• Syria
• Crimea
• Algeria
• Tunisia
• Morocco

For more information or specific queries, please contact our support team.

We currently ship to most countries supported by PostNord, DHL, and UPS. If you don’t see your country as an option during checkout, please contact us at [email protected] and we’ll look into it for you.

You’ll receive a confirmation email once your order has shipped that includes tracking information. To track your order you’ll need the tracking number from that email. You can also check status on the Track My Order page by entering your email and order number.

We will not refund any order that is not received because the shipping address provided at checkout was inaccurate or incomplete.

If your tracking says your package was delivered but you did not receive it, it is your responsibility to first contact your local post office to report the issue. Once you’ve done that, email us at [email protected] with the open case number from the carrier, and we’ll work with you to re-send your order or issue a refund on a case-by-case basis.

No. At this time we only operate Monday through Friday, excluding holidays. Orders placed on Friday will most likely ship out on Monday or Tuesday of the following week.

We are based in Sweden and ship all of our orders from our warehouse in Stockholm. Once your order is ready, we check quality and pack it for shipping. Once shipped, you’ll receive an email with your shipping information.

Everything on the Hoodie Lab marketplace is handmade one at a time, just for you, so a lot of care goes into how each item is made and shipped. We employ many skilled artisans who bring the artists’ creative visions to life. All “Made-to-Order” products are handmade after your order is placed — a team member is physically printing, cutting, and sewing your garment. The crafting period usually takes 7-14 business days.

We also work with the best shipping services to get your order from our warehouse to your door.

If you’re not 100% satisfied with your Hoodie Lab product, we want to make it right. You can process a return, replacement or exchange within 60 days from when the item was delivered.

To start, process your return here.

• Please allow 3-4 days processing time once your item(s) arrive back at our warehouse.
• Once processed, you’ll receive an email with your refund or store credit details. Items are inspected and accepted if they meet our conditions.

We want you to love what you bought. If you aren’t completely happy, we can sort out a replacement or store credit for cases where the wrong design or size was ordered.

Once you submit your request, sit tight — we’ll get back to you with a confirmation email. Process your exchange here.

We understand that even with the best intentions, our loved ones don’t always get it right! If you can provide the purchaser’s name and order number, we’re happy to issue store credit once we’ve received and inspected your returned item. We can also exchange it for a different size or color. Don’t worry — we won’t contact the original purchaser for any reason.

We offer guaranteed satisfaction. If you’re not completely satisfied, you may return your merchandise within 60 days from when the item was delivered.

Sweden returns/exchanges
We’ve made a FREE return option for our Sweden customers. A 50 SEK fee is deducted from the refund to cover return shipping (label + QR code). This is a one-time fee per order, not per item. Submit a request.

EU returns/exchanges
We’ve made a FREE return option for our EU customers. A 5 EUR fee is deducted from the refund to cover return shipping (label + QR code). This is a one-time fee per order, not per item. Submit a request.

International returns/exchanges

• If the return is due to an error of ours (e.g. a defective item), we accept responsibility for all shipping costs related to the return.
• If the return is not due to an error of ours (e.g. you changed your mind), the buyer accepts full responsibility for all shipping costs.
• It can take 3-5 business days for the payment to show on your account after the refund is processed.

Submit a request. Please allow 3-4 days processing time once items arrive back. Once processed, you’ll receive an email with your refund or store credit details.

Notes

• All items must be unworn with all tags attached and no noticeable odors. Items that don’t follow these guidelines will require the customer to pay for a label for us to reship them back, so please check before returning.
• Clearance items are not eligible for returns and exchanges.
• We are unable to provide pre-paid return shipping labels for customers outside Sweden/EU at this time.

Any package that fails to deliver or is refused is sent back to us via the same postal service. Returns come back at a slower pace since they’re not prioritized over outbound packages, which can mean a delay before we can process your package.

Once it arrives back, one of two things happens:

Refused packages are refunded if possible, minus the original shipping charge and the return shipping fee. If the order contains non-refundable items, you’ll be contacted to discuss why it was refused. We can re-ship at the customer’s expense. Non-refundable items won’t be refunded even if the package is refused, and will remain in our warehouse until reshipped.

Packages that fail to deliver due to bad addresses or spelling errors: we’ll contact you to correct the address and reship. If you see a “Return to Shipper” exception in your tracking, please contact us so we can update your info quickly.

Product images on our website are for reference only and may differ slightly from the final product. Actual colors and print positioning may vary for a few reasons:

• To print pixel designs, we render from RGB to CMYK and may make color corrections, which can lead to slight color variations.
• Every screen displays colors differently — brightness, contrast and saturation all affect appearance.
• The fabric color affects the print result, so designs look different on white, black and colored fabrics.
• Print alignment may vary slightly across sizes and product pieces.
• The print may be interrupted on the sleeves due to manual alignment while sewing — this is not considered a printing error.

1. Take your favorite t-shirt and lay it flat.
2. Measure from under the armpit on one side to under the armpit on the other, then multiply by 2. This is the chest measurement.
3. Measure the length from the top of the shoulder next to the collar straight down to the bottom of the garment.
4. Match this to the size guide available on each product page.

All our product sizes are based on the EU/US standards.

We print using dye-sublimation, which produces insanely vibrant designs that won’t fade, peel or crack. To best care for your items:

• Wash your clothes inside out to protect the outer fabric and print by reducing friction.
• Use a washing bag for further protection and to keep microfibres out of the ocean.
• Wash at 30°C to minimise damage and save energy.
• Skip the fabric softener to protect your clothes and the ocean.
• Detergents are highly concentrated — you need less than you think.
• Avoid tumble drying to save energy and protect delicate fabrics.
• Wear your clothes for longer, and they’ll last longer.

All of our products are made by hand. We employ many skilled artisans who bring the artists’ visions to life. All “Made-to-Order” products are handmade after your order is placed. Once your order comes in, we begin processing immediately:

• First we print the design you chose and ensure the print is the correct size for the size you selected.
• We cut the blank pieces of material for your item and ensure the cut matches your size.
• We press the design and material together through a heat sublimation process that gives vibrant, lasting color.
• Your item is handed to our sewing team to make sure every stitch is perfect.
• Finally, we run it through a quality check before marking it ready to ship.

A crafting period is the time it takes to create your “Made-to-Order” item(s). For example, an item with a 7-business-day crafting period will be made and shipped within roughly that window, plus shipping time.

We currently accept Visa, MasterCard, American Express, and Discover credit cards. We also accept Apple Pay and PayPal. We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time.

During checkout you’ll find a link, “Click here to enter your code”. Click it, input your code, and hit “apply coupon.” Your discount will be applied immediately. You can only use one discount code per order.

Please reach out to our support via email or website chat and they’ll help you apply your discount code.

We process refunds the same day. Depending on your bank, it may take 3-10 business days to post to your account. If you paid via PayPal, the refund is issued to the same card/account associated with your PayPal account.

Once we receive your return, we send your refund to your original payment method. Returns may take up to 4 business days to process once delivered back to Hoodie Lab.