Return and Exchange Policy

 

HOODIE LAB MAKES RETURNS EASY AND HASSLE-FREE

We offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return your merchandise within 30 days of receiving your order.

We want to make your shopping experience the best it can be. That’s why we’ve made a FREE return option for our SWEDEN customers.

INTERNATIONAL RETURN FOR REFUND
  • If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return. 
  • If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility for all shipping costs.* (Shipping label fee deducted from the refund)*
  • **A $5 Restocking fee **is deducted from the total amount available for refund.
    • The restocking fee applies to the entire return, not each individual item.
  • It can take 3-5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed.
HOW TO PROCESS A RETURN

Please follow the process below when returning your item(s) to us.

Process your return here

  • Please allow 3-4 days processing time once your item(s) have arrived back at our warehouse.
  • Once processed, you will receive an email with the details of your refund or store credit information. The items will be inspected and accepted if they meet our conditions listed below.

NOTE: We are unable to provide pre-paid return shipping labels for customers outside of Sweden at this time.

TIPS TO ENSURE YOUR RETURN IS IN RETURNABLE CONDITION:
CONDITIONS
  • For hygienic reasons all items must be returned unworn, unused, unwashed, undamaged and brand new with all original tags attached or we will not accept it back. This includes but is not limited to visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.
  • The hygienic liner must not have been removed or reattached.
  • Shipping fees will not be reimbursed if the return is denied.