Return and Exchange Policy

At HOODIE LAB, we realize how difficult it is to order merchandise on-line, especially for first-time buyers. Without actually seeing the goods in front of you, you’re never really sure if you’re buying exactly what you want. That’s why we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of placing your order.*

All products are triple checked through our extensive quality control procedures before shipment.

Late Returns

Customers have 30 days to send back purchases made at HOODIE LAB. Returns postmarked after 30 days will be refused and sent back at the customer’s expense.

NON-QUALIFYING RETURNS
Products must be in UNUSED AND BRAND NEW CONDITION. If the product is used, damaged, and does not have the tags on it, we will not accept it back. This includes visible signs of use including deodorant/cosmetic stains, perfume, scents, etc. We will not reimburse you for shipping fees. Please pack your returns carefully.

Please note: One-time exception reshipments are not eligible for any returns or exchanges.

*Custom Made Products
Due to the nature of the product, all Custom Made Products and Products with Special Modifications are Final Sale and do not qualify for refunds or exchanges.

Final Sale Items/ Clearance
Final sale items are not eligible for a return or exchange (Unless defective)

Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.

Exchanges
If an item you ordered does not fit, you may exchange it for a bigger size or a different product. We are unable to charge customers the difference for higher priced items, so if you select a new product, it must be for equal or lesser value.
Once we receive your return item(s) back to our facilities, we will proceed with your exchange. Please include a copy of the return form and your exchange information so we can process your return to your specifications.

Shipping Charges

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a PostNord paid shipping label via email for orders within the EU.
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility for all shipping costs.

Refunds
Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.

How to process a return or exchange

Sweden/ EU Returns
Please follow the process below when returning your item(s) to us.

  • Process your return here
  • Once your return is approved, you will receive a notification email and please follow the instructions to successfully send back your item.
  • When you send in your return item(s), please use the original box or mailer bag it came in, or in a secure, waterproof package. Please make sure your package has the return shipping label on the front and take off any other shipping labels or stickers.
  • All returns should be sent to the following address:
    Drottningholmsvägen 5
    11242. Stockholm
    Sweden
  • Returns are processed within 3-4 business days of being delivered back to our facility. And we will process your return to your specifications upon arrival.

International Returns

When returning a package outside of the U.S please follow the instructions below.

  • Process your return here
  • Once your return is approved, you will receive a notification email and please follow the instructions to successfully send back your item.
  • Please ship back your package to the address below. At this time we are not able to send out a shipping label for orders outside of the USA.
  • When you send in your return item(s), please use the original box or mailer bag it came in, or in a secure, waterproof package. Please make sure your package has the return shipping label on the front and take off any other shipping labels or stickers.
  • If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. Please use Standard Mail (we will only cover the shipping cost for Standard Mail) and get a copy of your drop-off receipt. Return your item(s) using your local Post Office and request a drop-off receipt.
  • Please keep your drop off receipt or proof of return in a safe and secure location, as we need this to verify you successfully returned your item.
  • Returns are processed within 3-4 business days of being delivered back to our facility.
  • International customers are responsible for paying all import taxes and duties.

CANCELLING YOUR ORDER

We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can email us at [email protected] or chat with us directly on our Facebook Messenger, within 1 hour of placing your order so we can try canceling it for you. We will make every effort to honor your cancellation request! If your order has already entered the crafting or shipping process, unfortunately, we are unable to grant your cancellation request.

Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it’s too late. Don’t worry, you can always return within 30 days of your order date and send it back to us.